Shipping & Returns

Shipping:

 

We use Omniva Omniva logistika LoveBy epoes door to door delivery.

Shipping to:

Estonia: 2-3 days, door to door delivery 3.50€

Finland: 2-5 days, door to door delivery 9.50€

Latvia: 2-5 days, door to door delivery 7.50€ 

Lithuania: 2-5 days, door to door delivery 7.50€

USA:

14 days, Omniva door to door delivery: 9.00€

5-7 days, Fedex door to door delivery: 15.00€

Rest of the world: 

14 days, Omniva door to door delivery: 25.00€

 

Returns

We pride ourselves on delivering the perfect product in perfect condition.

However the world is not perfect and if unfortunately, something happens with your delivery then please let us know asap at hi@loveby.eu.

If you are unsatisfied with your purchase for any reason, you can return it, provided the product is undamaged, unworn to this address:

Vincent Holding Ltd
Valukoja 7/1,
Tallinn 13811
Estonia

We have Return policy in 14 days.

Claim needs to be sent to our e-mail hi@loveby.eu within 14 days after receiving the product.

Cosmetics and perfumery not be refunded when the package is damaged or opened. Also products will not be returned whose use (or not use) can not be checked. Such as mascara, it shelf life is relatively short and are directly dependent on the product opening time.

If the product is misplaced/lost or there is a quality problem we will send you a new item with no extra charge.

We will repay your money as soon we receive the shipment with the product. We suggest to send the purchase back with the registered mail. 

Please note that shipping costs on these items cannot be refunded and the buyer is responsible for the return shipping costs.

 

We will reimburse you receipt of the returned product. We recommend to send the purchase back with the registered mail.

CONTACT US

For any help or ideas please contact us:
Email:  hi@loveby.eu