FAQ
Ordering and payment
Q: How can I order?
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, and go through the ordering process. After the order is ready, you will receive an order confirmation to your email. Order summary will also be stored to your account, when you have logged in and created an account.
Q: What payment methods can I use?
A: You can use all the major credit cards and bank links, please read under payment methods.
Q: How can I change the delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment country, please read under delivery.
Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact hi@loveby.eu
Q: Do you have the product in stock?
A: All the products which are shown on our site are available.
Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact hi@loveby.eu
Q: Can I return a product?
A: If you want to return a product, please read under returns.
Your account
Q: How do you create an account?
A: Go to this page loveby.eu click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?”. Instructions on password retrieval will be sent to your email.
Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Click “my account” and “Change”. Here you can change all your contact information.
Q: Security
A: Our web store is secured with SSL certificates. This means the information you input is encrypted and it will not be available for third parties.
Delivery
Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
Q: Shipping time?
A: Shipping time can be 2-7 days.
Q: Shipping cost?
A: Shipping costs are dependent on your location. Please look under delivery.
Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.