Returns

 

We pride ourselves on delivering the perfect product in perfect condition.

 

However the world is not perfect and if unfortunately, something happens with your delivery then please let us know asap at hi@loveby.eu.

 

If you are unsatisfied with your purchase for any reason, you can return it, provided the product is undamaged, unused.

 

We have Return policy in 14 days.

 

Claim needs to be sent to our e-mail hi@loveby.eu within 14 days after receiving the product.

 

Cosmetics and perfumery are not refunded when the package is damaged or opened. Also products will not be returned whose use (or not use) can not be checked. Such as mascara, its shelf life is relatively short and is directly dependent on the product opening time.

 

If the product is misplaced/lost or there is a quality problem we will send you a new item with no extra charge.

 

We will repay your money as soon as we receive the shipment with the product. We suggest sending the purchase back with the registered mail. 

 

Please note that shipping costs on these items cannot be refunded and the buyer is responsible for the return shipping costs.

 

CONTACT US

 

For any help or ideas please contact us:

Email:  hi@loveby.eu